Position Overview

The objective of Kipling Residential Management Inc. is to redefine residential property management in Canada through superior resident satisfaction and innovation in marketing, leasing and property operations.

The primary functions of the Leasing Manager are:

• To lease the portfolio of properties at the highest rates possible, exceeding market expectations, through professionally qualifying prospective residents, initiating and executing leases and renewals in the building, all with a focus on minimizing vacancy loss
• To represent the luxury brand of the buildings, and as a front-line employee, provide exceptional service to all residents and applicants.

The Leasing Manager must have a service-oriented approach, excellent communication skills, be willing to work flexible hours including month-end requirements and be confident and comfortable as the building’s liaison with the residents and the community.

Responsibilities

Customer Service:

• Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs
• Consistently focus on providing superior customer service
• Meet and interact with residents and prospective residents in a courteous and professional manner
• Foster a strong customer service culture among all staff
• Promote a strong sense of community
• Welcome and assist all residents and visitors in the office
• Answer and direct all incoming telephone calls in a courteous and professional manner
• Complete other duties as assigned

Leasing:

• Encourage appointments or viewings with all prospective resident phone calls, online registrations, emails or walk- ins
• Secure appointments and conduct property and show suite tours with all prospective residents
• Ensure all walk-ins are provided with a property tour, including suite showings - an appointment is not required
• Engage in highest level of professional sales techniques to sell the property to prospective residents in order to obtain a commitment to lease
• Follow-up with all prospective residents in order to overcome any objections, with an overall focus on obtaining a signed lease.
• Regularly inspect upcoming suite availabilities prior to showing to prospective residents
• Ensure that all suites are returned to “rent ready” condition as soon as possible on becoming available
• Inspect all vacant units daily to ensure suites are in optimal condition for showings/appointments
• Negotiate leases to achieve optimum value for the property

Marketing:

• Coordinate open houses and actively promote referral programs if required
• Create and post advertisements on websites as required
• Generate leads through a variety of avenues as required (e.g. telemarketing, direct mail, )
• Conduct monthly market surveys and have a thorough understanding of competing properties and current market conditions
• Prepare annual leasing and marketing plan for insertion in annual budget

Administration and Reporting:

• Review and submit changes to leasing reports as directed
• Complete and maintain a consistent and accurate traffic report and submit on a weekly basis
• Register all prospective residents using Yardi or other software as required
• Collect and complete all pertinent information on the lease application form and forward to the General Manager for approval; obtain the completed bank form, employment letters and cheques (or money orders) for first and last month’s rent
• Complete and/or monitor online background checks, complete and execute the signing of all leases, schedules, assignments, transfers and addendum forms according to established policies and
• Personally, notify all applicants of the General Manager’s decision (approved or declined) with respect to rental applications
• Assemble and provide move-in packages to new residents
• Assist with the completion of incoming and outgoing suite inspections and document as required
• Actively monitor deficiencies in suites and common areas and produce work orders as required
• Maintain an orderly leasing centre with proper filing of all documentation and correspondence
• Serve all legal documentation pertaining to non-payment of rent and/or further landlord/tenant process or litigation as directed
• Perform other duties related to leasing, marketing, and administration as required

Requirements

• A passion for excellence in customer service delivery
• Post-secondary education preferred
• Exceptional oral and written communication skills
• Strong interpersonal skills
• Strong command of MS Office products: Word, Excel, PowerPoint and Yardi
• Detail-oriented; ability to resolve problems using facts, sound reasoning and common sense
• Self-starter with high degree of initiative, creativity and flexibility
• 3-5 years of experience in Property Management / Leasing and Sales